HTC Evo 4G LTE Troubleshooting Manual - Page 17

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RTN (##786#)
9. When Congratulations! Device has been activated appears, tap OK.
10. On Checking for PRL update screen, the phone will check for and update the PRL.
11. On The PRL has been upgraded screen, tap OK.
o
Home screen appears and the setup is complete.
o
Phone is now ready to make voice and data calls.
Remember: This will erase all saved data on the phone.
No RTN should be completed on a device that is not in a Sprint Coverage Area.
1. Look up the
Mobile Subscriber Identification (MSID) and the Master Subsidy Lock (MSL)
code.
2. Tell customer how to
3. Warn customer that any data they have saved on the phone will be lost.
4. From the Phone dialer, dial ##786#.
5. On RTN screen, tap Reset.
6. On Check MSL screen, tap the blinking cursor to display the keypad.
7. Use the keypad to enter the 6-digit Master Subsidy Lock (MSL), then tap OK.
8. On Reset: Reset the phone to manufacturer's default? screen, tap Yes.
This operation resets the phone to the factory defaults.
backup contacts
prior to RTN.