HTC Evo 4G LTE Troubleshooting Manual - Page 19

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Soft Reset

Reset Unlock Pattern

3. Turn off Fast Boot Mode: Tap Apps>Settings>Power, remove the check mark from Fast

Boot.

4. Press and Power button and choose Power Off

5. Once device has booted all the way down, press and hold the Volume DWN and PWR

BUTTON at the same time until the bootloader starts.

6. Use Volume Down button to select factory reset.

7. Press Power button to select.

8. The phone will power down and reset itself, then turn back on automatically.

9. On the Welcome screen, tap Start.

10. Customer will follow a series of on screen prompts to link their Google account to the phone

and complete set up.



See Programming – HTC EVO 4G LTE for step-by-step instructions.

11. On Attention: The profile has been updated screen, tap OK to continue.

12. On the Home screen, tell customer how to

A soft reset clears and shuts down all active programs. This can help when the device is running slower than

normal or not performing properly. No data is lost and settings remain the same. To perform a soft reset,

follow these steps:

1. Save any files that are open.

2. Press and hold the Power key at the top of the device.

3. Tap Restart.

a. You may also tap Power off and then press the Power key to turn your device on again.

NOTE: If your device has locked up or is unresponsive, you can perform an alternate reset by pressing and

holding the Power key for 10 seconds. The three keys at the bottom of the device will blink when it is close to

restarting.



When a customer fails to draw the correct unlock pattern on the screen after 5 attempts, they are

prompted to wait for 30 seconds before they can try again.



If the customer forgets their unlock pattern and needs to reset it:

1. On You have incorrectly drawn your unlock pattern warning message, tap OK.

2. Tap Forgot pattern?

3. On Account unlock screen, enter Google email account setup on the phone then tap Sign

in.



If customer has forgotten the Google email username and password, a

must be performed on the phone.

import contacts

back onto phone.

Hard Reset