Epson C11CE91301 Installation Manual - Page 44

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Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing printing from a device over the network. See your router or access point documentation for

instructions on disabling the Privacy Separator function.

Parent topic:

Cannot Scan Over a Network

If you cannot start Epson Scan for scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the product software. Make sure the Event Manager program is not being blocked by your

firewall or security software.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few

seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try

restarting Epson Scan again.

• Check the connection setting and test the connection using Epson Scan Settings:

Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the

Connection setting is set to Network, then click the Test button.

Windows (other versions): Click

Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the

Test button.

OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make

sure the Connection setting is set to Network, then click the Test button.

Solving Network Problems

or Start > All Programs or Programs > EPSON > EPSON