Cisco 6800 Series Troubleshooting Manual - Page 11

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Troubleshooting

Procedure

Step 1

Access a base station web page. See

Step 2

Click Multi Cell.

Step 3

Set Multi cell debug to Both.

Step 4

Click Save.

Generate PCAP Logs

You can create a Packet Capture (PCAP) from the base station web page to assist in troubleshooting problems.

You can select a number of trace options.

Note

Some of the trace options can quickly fill the limited buffer. Use these with caution.

Some trace options should only be used by experienced personnel.

PCAP logs are stored in the base station RAM. If the base station loses power or resets before you download

the logs to your computer, the logs are lost. After you download the logs, you can open them in a packet

capture tool (for example, WireShark) for further analysis.

Until the memory fills up, call performance is not impacted by the capture. But memory can fill up quickly,

so limit the capture.

Packet traces are done with Ethernet II. Other traces, like Novell raw IEEE 802.3, IEEE 802.2 LLC, and IEEE

802.2 SNAP, are not available.

The packets are filtered based on MAC addresses, for example, 00:08:7B:17:80:39.

Before you begin

Connect to the base station web page as described in

You need to be using one of the following browsers:

• Microsoft Edge, version 42 or later

• Firefox, version 61 or later

• Chrome, version 68 or later

Procedure

Step 1

Click Diagnostics.

Step 2

Click Logging.

Step 3

Check one or more check box:

• Trace packets to/from this base (except Audio): All Ethernet packets to and from the base station are

traced. This includes broadcast packets but does not include audio.

Sign into the Administration Web

Generate PCAP Logs

Page.

Troubleshooting