Cisco 6800 Series Troubleshooting Manual - Page 6

Browse online or download pdf Troubleshooting Manual for IP Phone Cisco 6800 Series. Cisco 6800 Series 12 pages. Ip phone, multiplatform phones
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Handset Doesn't Respond to Key Presses

Problem

Nothing happens when you press a key on the handset.

Cause

The keypad is probably locked.

Solution

Press and hold the star (*) key for 2 seconds to unlock the keypad.

Handset Beeps Continuously While in the Charger

Problem

The handset beeps continuously when placed in the charger.

Solution

Check these scenarios:

• The handset wasn't placed in the charger so that the contacts on the handset and charger touched.

• The handset is new and this is the first time it has been placed on the charger. Check that the plastic on

If none of the scenarios apply, the battery may be defective. Put a battery that you know works into the handset

and place the handset in the charger. If the handset doesn't beep, then the original battery is defective.

Handset Screen Displays "Searching"

Problem

The handset displays the message Searching.

Cause

The handset is too far from the closest base station or the base station isn't active.

Solution

• If the handset has been stationary, the base station may be rebooting or inactive.

Troubleshooting

the battery has been removed.

1. Wait a couple of minutes to see if the handset can communicate with the base station.

2. If the problem persists, check that the base station has power and the LED is green. If the handset

power was off while searching for the base station, it takes more time to register after the handset

power is on.

Troubleshooting