Cisco 6800 Series Troubleshooting Manual - Page 4

Browse online or download pdf Troubleshooting Manual for IP Phone Cisco 6800 Series. Cisco 6800 Series 12 pages. Ip phone, multiplatform phones
Also for Cisco 6800 Series: Quick Start Manual (3 pages), User Manual (8 pages), Maintenance Manual (8 pages), User Manual (14 pages), Quick Start Manual (4 pages), Hardware Installation (20 pages), User Manual (22 pages), Quick Start Manual (4 pages), Installation Manual (39 pages), Quick Start Manual (2 pages), Quick Start Manual (2 pages), Quick Start Manual (2 pages)

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Operational Problems with the Base Station

Solution

1. In the Extensions web page, click the Refresh button.

2. You may be prompted to reconnect the handset to the base station.

3. If the handset doesn't register, contact your service provider.

Operational Problems with the Base Station

Base Station LED Flashes Red and Handset Displays No SIP Reg" Message

Problem

The LED on the base station flashes red. One or more handsets display the message No SIP Reg. In the

base station administration Extensions web page, the handset status doesn't say SIP Registered.

Cause

The base station can't communicate with the call control system.

Solution

1. Sign into the base station administration web page.

2. Click Extensions.

3. In the VoIP Idx column, check the check box for each handset that is not registered.

4. Click Start SIP Registration(s).

This section contains troubleshooting information for common handset problems.

Handset Won't Turn On

Problem

The handset has a battery installed but won't turn on.

Cause

The battery doesn't have sufficient charge, the plastic tab over the battery contacts aren't removed, or the

battery has failed.

Troubleshooting