Cisco 6800 Series User Manual - Page 19

Browse online or download pdf User Manual for IP Phone Cisco 6800 Series. Cisco 6800 Series 22 pages. Ip phone, multiplatform phones
Also for Cisco 6800 Series: Quick Start Manual (3 pages), User Manual (8 pages), Maintenance Manual (8 pages), User Manual (14 pages), Troubleshooting Manual (12 pages), Quick Start Manual (4 pages), Hardware Installation (20 pages), Quick Start Manual (4 pages), Installation Manual (39 pages), Quick Start Manual (2 pages), Quick Start Manual (2 pages), Quick Start Manual (2 pages)

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Calls

Procedure

Press AgtSgnOut or AgtOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, change your status so that calls will not

ring on your phone.

Procedure

Step 1

Press Agt status.

Step 2

Highlight the Unavailable status.

Step 3

Press Select.

Step 4

Press Agt status.

Step 5

Highlight the Available status.

Step 6

Press Select.

Step 7

Highlight the Wrap-up status.

Step 8

Press Select.

Accept a Call Center Call

When you sign into the phone as a call center agent and your phone status is set to available, your phone are

ready to accept call center calls. Before you answer a call, you see information about the call.

Procedure

Step 1

When you receive a call, you will see the call information page, press Back to exit and then press Answer to

accept it.

Step 2

Press Call Info to see the call details.

Step 3

At the end of the call, press End call.

Hold an Agent Call

When you are on a call center call, you can put the caller on hold and return to the call. While the call is held

for a long time, you will hear a reminder tone and a ring splash on the phone screen.

Change Your Status as a Call Center Agent

Calls