Cisco 6800 Series User Manual - Page 17

Browse online or download pdf User Manual for IP Phone Cisco 6800 Series. Cisco 6800 Series 22 pages. Ip phone, multiplatform phones
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Calls

If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add

yourself to their call.

Step 1

Press the line button for the shared line.

Step 2

Press Barge, BargeSilent, or BargeSlnt.

Record a Call

When you're on an active call, you can record it. You might hear a notification tone as you record the call.

During a recording, you see different icons in different recording state. You see the icons on the Calls screen

and also on the line key on which you are recording a call.

Table 2: Recording Icons

Icon

Before you begin

Your administrator enables your phone with call recording.

Procedure

Step 1

Press Record while on an active call.

Step 2

(Optional) While recording is in progress, you can press PauseRec or Pause to pause the recording.

Step 3

(Optional) Press ResumeRec or Resume to resume the recording.

Step 4

(Optional) Press StopRec or Stop to stop the recording.

Step 5

Press End Call to end the call.

Your administrator configures your phone as a call center phone.

Your administrator can enable your phone with Automatic Call Distribution (ACD) features. This phone acts

as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a

supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call

details.

Meaning

Recording in progress

Recording paused

Record a Call

Calls