Cisco 8832 Quick Start Manual - Page 13

Browse online or download pdf Quick Start Manual for IP Phone Cisco 8832. Cisco 8832 16 pages. Masergy ip conference phone
Also for Cisco 8832: Firmware Migration Master Manual (31 pages), User Manual (20 pages), Quick Start Manual (2 pages), Manual (30 pages), Installation Manual (39 pages), Maintenance Manual (9 pages), Quick Start (2 pages), Settings (14 pages), Quick Start Manual (2 pages), Reconfiguration Manual (2 pages), Quick Start (2 pages), Manual (30 pages)

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Calls

When you're ready to start your work as a call center agent, you sign into the phone and set your status.

Your administrator can set up your phone so that when you sign into the phone, your status is set to Available

automatically. In this case, you don't need to manually set the status.

Procedure

Step 1

Press AgtSgnIn.

Step 2

Check your status as a call center agent.

If the status is Available, the icon

steps to manually set the status.

Step 3

Press Agt status.

Step 4

Highlight the Available status.

Step 5

Press Select.

Sign Out as a Call Center Agent

When you're ready to end your work as a call center agent, change your status and sign out of the phone. After

you sign out, you won't receive more call center calls.

If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up.

Procedure

Press AgtSgnOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, change your status so that calls will not

ring on your phone.

Procedure

Step 1

Press Agt status.

Step 2

Highlight the Unavailable status.

Step 3

Press Select.

Step 4

Press Agt status.

Step 5

Highlight the Available status.

displays beside your phone number. Otherwise, proceed with the next

Calls