Cisco 8832 Quick Start Manual - Page 15

Browse online or download pdf Quick Start Manual for IP Phone Cisco 8832. Cisco 8832 16 pages. Masergy ip conference phone
Also for Cisco 8832: Firmware Migration Master Manual (31 pages), User Manual (20 pages), Quick Start Manual (2 pages), Manual (30 pages), Installation Manual (39 pages), Maintenance Manual (9 pages), Quick Start (2 pages), Settings (14 pages), Quick Start Manual (2 pages), Reconfiguration Manual (2 pages), Quick Start (2 pages), Manual (30 pages)

Print Page
Cisco 8832 Quick Start Manual
Calls
Step 2
Press Ok.
Trace a Call
You can trace an active call and the last incoming call in any agent status.
Before you begin
Your administrator enables your phone to trace a call.
Procedure
From an active call or after a call, press Trace.
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1
From an active call, press Emergency.
Step 2
In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.
Trace a Call
Calls
15