Cisco Cisco 7960 User Manual - Page 9

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Placing a Call on Hold

While on a call, you can place the call on hold, so that the caller cannot hear you and you cannot

hear the caller. You can answer other calls while a call is on hold.

• To place a call on hold, press the Hold softkey.

• To return to the call, press the Resume softkey. If multiple calls are on hold, press the Scroll key

to select the desired call before you press the Resume softkey.

• If multiple calls on multiple lines are on hold, press the line button for the line to which you want

to switch and use the Scroll key to select the desired call before you press the Resume softkey.

Transferring a Call

Perform the following steps to transfer a call to another phone:

Step 1:

Press the more softkey and then press the Trnsfer softkey. This places the call on hold.

Step 2:

Dial the number to which you want to transfer the call.

Step 3:

When the dialed number rings on the other end, press the Trnsfer softkey again, or

when the party answers, announce the call and then press the Trnsfer softkey.

Step 4:

Hang up if the party accepts the call. If the party refuses the call, return to the original

call by pressing the Resume softkey.

Transferring a Call Without Talking to the Receiver

In an unattended transfer, you transfer the caller to another number without talking to the party

who is to receive the call. The caller is transferred to the new party without verifying that the new

party is there or willing to receive the call.

Step 1:

During a call, press the more softkey, then press the BlndXfr softkey. This places the call

on hold.

Step 2:

Dial the number to which you want to transfer the call.

Step 3:

Put the handset on the earpiece rest.

Hostcomm Hosted Telephony

Using the Cisco IP Phone 7940/7960

User Guide