Cisco 500 Series Manual - Page 36

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Troubleshoot Your Cisco Headset

Procedure

Step 1

Before you make or answer a call, press Headset.

Step 2

(Optional) If you place a call, dial the number.

Troubleshoot Your Cisco Headset

Try the following basic troubleshooting steps if you have trouble with your Cisco headset.

• Restart your headset.

• Make sure that all cords are properly plugged in and functioning properly.

• Test a different headset with your device to determine if the problem is with your wireless headset or

• Make sure that your phone firmware is the latest release.

Confirm that Your Headset Is Registered

Procedure

Check to see if your headset is registered with the phone.

Step 1

Press Applications

Step 2

Navigate to Accessories. Select Show detail.

No Sound in Headset

Problem

There is little or no sound coming through the headset.

Solution

Check the volume level on your headset by pressing the volume controls to adjust the sound level. If the

problem continues, use the following work flow to troubleshoot your problem.

Headsets

your device.

Headsets