Argonaut G615XLR Reference Manual - Page 16

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To request repair services on your Argonaut product within the warranty period, customer must contact

Technical Support to determine the nature of the problem and relevant coverage. In the event customer's

Argonaut product needs service, a Return Material Authorization (RMA) number will be assigned and

instructions for shipment to our Service Center will be provided. Please note all RMA shipments to our

Service Center must be prepaid. We will pay the domestic ground shipping within the 48 continental states

back to you. Customer will be required to pay freight back on all shipments to Alaska, Hawaii or

international locations. Any shipments to our Service Center without an RMA will be refused. Any RMA

sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a premium

overnight charge at the expense of the customer, and could delay repair services up to 1 week for rerouting.

Minimum lead-time for all in-warranty repairs is 2 weeks.

NOTE: Parts removed from repaired products are owned by Argonaut Computer, Inc. Warranty is not

extended on repaired product.

Out-of-Warranty Repairs

To request repair services on a known out-of-warranty Argonaut product or if customer is uncertain of

warranty coverage, customer must contact Technical Support to determine the nature of the problem and

relevant warranty coverage. In the event customer's Argonaut product needs out-of-warranty service, an

Out-of-Warranty Return Material Authorization (RMA) number will be assigned and instructions for

shipment to the Service Center will be provided. Please note all Out-of-Warranty RMA shipments to our

Service Center must be prepaid. Any shipments to our Service Center without an RMA will be refused.

Any RMA sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a

premium overnight charge at the expense of the customer, and could delay repair services up to 1 week for

rerouting. Customer will be charged an inspection and evaluation fee for all Out-of-Warranties RMA

products shipped to our Service Center. Upon customer's authorization to proceed with repairs, the

inspection and evaluation fee will be applied to overall repair charges (new product and/or parts not

included). Customer will be required to pay freight on all Out-of-Warranty RMA returns whether repairs

are made or not. Argonaut Computer, Inc. cannot guarantee availability of parts needed for repair services,

especially on out-of-production products or components. A limited warranty shall be provided for Out-of-

Warranty repair parts. Minimum lead-time for all out-of-warranty repairs is 4-6 weeks.

NOTE: Parts removed from repaired products are owned by Argonaut Computer, Inc. Warranty is not

extended on repaired product.

We understand that occasionally a product must be returned. That is why products purchased directly from

Argonaut Computer, Inc. Come with a return policy. Our policy is clearly stated. Please take the time to

read it now before using your new product.

PLEASE NOTE:

THIS RETURN POLICY ONLY APPLIES TO DIRECT SALES FROM

ARGONAUT COMPUTER, INC. TO END-USER CUSTOMERS.

IF PRODUCTS ARE

PURCHASED FROM AN ARGONAUT AUTHORIZED DEALER, THAT DEALER'S RETURN

POLICY WOULD APPLY.

Important Notice about Argonaut Computer, Inc. Return Policy

When opening your package DO NOT DISCARD ANYTHING - you will need it in the event of a return!

RETURN POLICY

Before returning any item, we require that you first call for a Return Merchandise Authorization (RMA)

number. Your purchase must be returned freight prepaid and insured for its full purchase value. Returns

must include the original invoice and be in "as new" resalable condition, in its original packaging with all

registration cards, documentation, media, and all other materials enclosed.

Returned merchandise must be received back in our warehouse within 10 days of the original invoice and

shipment date. We will not accept returns sent COD, returns sent without an RMA, or returns that arrive