Cisco 3G MicroCell User Manual - Page 16

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Hardware Problems

If...

The 3G status

indicator is off.

The 3G status

indicator is

green/flashing.

The 3G status

indicator is

red/flashing.

Service Problems

If...

The PC network

performance

declines.

A 3G device is unable

to access the AT&T

3G MicroCell

™

service.

Approved callers

are having trouble

accessing your AT&T

™

3G MicroCell

service.

4030453_RevA_6.75x8.25_Mar6.indd 16

, continued

Then...

There is no configuration.

• To fix, recycle power on the MicroCell.

• If the condition does not clear, contact Customer Support at 800.331.0500 for assistance.

Initialization is in process.

• If you haven't completed online registration and account activation, do so now (see Step

3. Account Activation on page 12).

Note: Registration and account activation should be completed in a single uninterrupted

session, if possible. If the process is interrupted and/or takes an hour or more to complete,

it is recommended that you recycle power on the MicroCell to restart initialization and

authentication.

• Assuming you have completed the online requirements in a timely fashion, the 3G status

indicator should turn to steady green within minutes of achieving a location fix (see the

GPS status indicator). If you don't have a location fix, troubleshoot that condition first.

• If these measures fail, contact Customer Support at 800.331.0500 for assistance.

Faults are present on the MicroCell that impact service.

• Check the GPS status indicator. If it is solid green while the 3G status indicator is flashing

red, most likely the problem is that a location fix was obtained, but the location is outside

the tolerance allowed by AT&T.

• Contact Customer Support at 800.331.0500 for assistance.

Then...

Traffic across the MicroCell has risen to a critical level.

• Check for unusually heavy data requests (video downloads are likely suspects) and limit them,

if possible.

• If the decline is chronic, consider upgrading service.

The device may not be registered (see Step 3. Account Activation on page 12).

The MicroCell may be serving a full load of calls.

Note: A full load is four simultaneous calls.

3/6/2009 5:43:34 PM