Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - CALENDAR SYNCHRONIZATION TOOL - TECHNICAL NOTE Manual - Page 5

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BlackBerry Calendar Synchronization Tool

5 of 7

Configuring the BlackBerry Calendar Synchronization Tool to run on Monday, Wednesday, and

Friday for a specific user

TraitTool –user [email protected] -trait SmartSyncSchedule -set

Monday,Wednesday,Friday

Turning off the BlackBerry Calendar Synchronization Tool for a specific user

TraitTool –user [email protected] -trait SmartSyncEnable -set

false

Deleting the setting for the hour that the BlackBerry Calendar Synchronization Tool runs on the

messaging server SERVER01

TraitTool –server SERVER01 –trait SmartSyncTriggerHour –erase

Viewing the global BlackBerry Calendar Synchronization Tool settings

TraitTool -global -list

Troubleshooting

When the BlackBerry Calendar Synchronization Tool finds differences between the calendar

entries on a user's computer and the calendar entries on a user's BlackBerry device, the tool

writes information to the BlackBerry Messaging Agent log file. You can use this information to

troubleshoot calendar synchronization issues.

Known limitations

In certain circumstances, the BlackBerry Calendar Synchronization Tool might not be able to

correct calendar synchronization errors. For example, if a recurring meeting appears in the

calendar on a user's BlackBerry device but not in the calendar on the user's computer, the tool

might not delete the recurring meeting from the user's BlackBerry device. Research In Motion is

currently investigating other circumstances.

Performance impact

Visit

www.blackberry.com/go/serverdocs

to see the Impact of using the BlackBerry Calendar

Synchronization Tool technical note.

Last saved: 14/08/2008