Dish Network Home Network Installation Instructions Manual - Page 15
Browse online or download pdf Installation Instructions Manual for Receiver Dish Network Home Network. Dish Network Home Network 18 pages.
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Troubleshooting
Description
Connection status
1. On the home network, are there other DISH Network satellite receivers or personal
on Network Setup
computers connected?
screen is Not
Connected, or
Error 789 is
received when
DISH Theater or
2. Based on the results:
New Releases is
selected
Only one receiver
1. Go to the Network Setup screen on the satellite receiver by pressing
is affected:
Network remote control, selecting
Not Connected
Network Setup
status on Network
connection status other than Connected Online displays, continue to step 2.
Setup screen or
Note
Error 789
(Dynamic Host Control Protocol). It will not function with static IP addresses.
2. If you've installed a HomePlug-to-Ethernet adapter to connect the receiver, refer to the
HomePlug Troubleshooting section on page 16.
3. Try unplugging the Ethernet cable from the receiver's
back in. Verify the cable "clicks" into the
4. Check the lights on the receiver's
5. Reset the satellite receiver by pressing and holding the
for five seconds.
6. At the router/switch, ensure the receiver's Ethernet cable is connected to a working
E
port as indicated in step 4.
7. Try connecting the receiver's Ethernet cable to a different
switch.
8. If there is a reset button on the router/switch, try resetting the router/switch. If the router/
switch does not have a reset button, unplug it for 15 seconds, then plug it back in. After
resetting the router/switch, use the instructions in step 1 to reset the receiver's IP address.
9. Refer to the router's (or switch's) user guide for additional troubleshooting or refer to the
router's (or switch's) manufacturer.
Page 14
a. If another receiver is connected to the home network, check to see if its connection
status is Not Connected.
b.
If a computer is connected to the home network, check to see if the computer is able
to access an external website (for example, www.dishnetwork.com).
a. If the other receiver also has a connection status of Not Connected, or the computer
cannot access an external website, use the troubleshooting steps in Other receivers or
computers are affected on page 15.
b. If only this receiver is affected, use the troubleshooting steps in Only one receiver is
affected on page 14.
. Select
Reset Connection
: Currently, the receiver will only function with IP addresses assigned by DHCP
- A green light indicates the
on the router/switch. If the green light is not lit, the Ethernet cable connecting the
receiver to the router/switch may be disconnected or damaged, or the
on the router or satellite receiver may not be functioning correctly.
- A flashing yellow light indicates the port is receiving data over the connected Ethernet
cable. If the yellow light does not flash, the Ethernet cable connecting the receiver to
the router/switch may be disconnected or damaged, or the
or satellite receiver may not be functioning correctly.
port on the router/switch. Check the lights on the router or switch's
THERNET
Procedure
,
System Setup
Installation
. If the IP address still shows all 0s or a
E
THERNET
port.
E
THERNET
E
port.
THERNET
port is enabled and connected to an active port
E
THERNET
POWER
MENU
on the DISH
,
, then
Broadband Setup
port and then plugging it
E
port
THERNET
port on the router
E
THERNET
button on the front panel
E
THERNET
E
port on the router/
THERNET