Alto Professional TrueMix 600 User Manual - Page 16
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(5.0) TROUBLESHOOTING
If the mixer is not being detected by your computer:
•
Connect to a different USB port.
•
Avoid using passive (unpowered) USB hubs.
•
Try using a different USB cable.
•
Disconnect other USB devices.
•
Disable Windows sleep and screensaver when recording/streaming.
If no sound is heard from your speakers:
•
Make sure the input Gain knobs, Channel Volume knobs, and Main Out Volume
knobs are turned up.
•
Make sure microphones, external devices, and speakers are properly connected
with working, secure cables.
If the sound is distorted:
•
Try lowering the volume control of your sound source, musical instrument, or
microphone.
•
Try adjusting the channel EQ if there is too much treble or bass.
•
Turn the input Gain knobs to the left to lower the signal.
•
Adjust the overall volume of the mixer using the Main Out Volume knob.
If there is a hum when cables are connected:
•
Disconnect cables from the input jacks to see if it's a faulty cable.
•
Use balanced cabling connections whenever possible.
•
Make sure the signal cables are not placed near power cables.
•
Connect all audio equipment power cables to outlets which share a common
ground.
If there is a high-pitched whistling noise when using microphones:
•
This is probably feedback. Point the microphone away from the speaker.
If you are streaming audio and the quality is choppy:
•
Ensure you are connected to a USB 2.0 port.
•
Ensure your Wi-Fi connection is strong.
•
Try a wired Ethernet connection for lower latency, a more reliable connection,
and a stronger signal.
If there is latency when recording:
•
Ensure you are connected to a USB 2.0 port.
•
Close all other unneeded programs running on the computer.
•
Adjust the buffer size in your DAW, in increments of 64.
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