Amplico Impact-C Gebruikershandleiding - Pagina 6

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STEP 7 - CONTACT TECHNICAL SUPPORT

If none of the previous steps have resolved your problem, please call the Amplicon technical support line on

0844 324 0617.

CAN NOT HEAR ANY SOUND THROUGH HEADSET

STEP 1 - CHECK THE HEADPHONE CABLE CONNECTION

Ensure that the headphone cable is securely inserted into the headphone connector.

STEP 2 - ADJUST THE WINDOWS VOLUME CONTROL

Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned

up and that the sound is not muted.

STEP 3 - CONTACT TECHNICAL SUPPORT

If none of the previous steps have resolved your problem, please call the Amplicon technical support line on

0844 324 0617.

5.4 E-mail, modem, and Internet problems

PLEASE NOTE - If you have a dial up modem, connect the modem to an analogue telephone jack only. The

modem does not operate while it is connected to a digital telephone network.

If you are having problems connecting to the Internet or receiving e-mails, please check the following.

STEP 1 - CHECK THE TELEPHONE LINE CONNECTION

Is there a dial tone when you pick up the phone?

STEP 2 - ENSURE THAT YOU ARE CONNECTED TO THE INTERNET

Ensure that you have subscribed to an Internet provider. With your Internet browser or Microsoft Outlook open,

click 'File'. If 'Work Offline' has a checkmark next to it, click the checkmark to remove it and connect to the

Internet. For help, contact your Internet service provider.

STEP 3 - CHECK THE TELEPHONE JACK

Ensure everything is securely in place and connected to the correct sockets as described in your modem or

router hardware manual.

Ensure that you hear a click when you insert the telephone line connector into the modem.

STEP 4 - CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge

protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the

telephone wall jack. If you are using a line that is 3m or more in length, try a shorter one.

STEP 5 - RUN THE MODEM HELPER DIAGNOSTICS

Click the 'Start' button, point to 'All Programs', and then click 'Modem Helper'. Follow the instructions on the

screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

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