iHelp Alarm iHelp Plus Gebruikershandleiding - Pagina 4

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1. What's Included in the Box

In An Emergency

In the event of an emergency, press the large greybutton on the front of your iHelp+™unit for two (2)

seconds and release.

(Image of finger pressing button on pendant with 2 seconds written above)

When

the emergency operator answers, speak in a normal voice and explain the nature of your emergency.

There is no need to put the unit up to your ear unless you are having trouble hearing. There is no need

to hold the unit up to your mouth. You will be clearly heard, even if the unit is an arm's length away.

Your iHelp+™ mobile medical alarm is a two-way device, which means that you can speak to the

operator through the iHelp+™ unit and he/she will hear you; and the operator can speak to you and you

will hear him/her through your unit as well.

NOTE: IF THERE IS AN ACCIDENTAL, UNWANTED ACTIVATION, you can simply tell the operator that

there is no emergency and that you DO NOT need help.

NOTE: If you press the button but are unable to speak, the operator can still listen in for sounds of

distress. If no voices/sounds are detected, the operator will dispatch help.

Hold the iHelp+™ For the Best Audio

The operator should be able to hear you if you are wearing the iHelp+™ unit on your arm or neck.

However, for optimal audio, it is best to hold the iHelp+™ approximately 10 inches in front of your

mouth.

(Image of person holding pendant in position for best audio)

Page 6

Using the iHelp+™ - Incoming Communication

In the event the monitoring service needs to contact you, or reconnect a disconnected call, they will call

your 'protected' unit number. Your iHelp+™ unit will ring and, to answer the call, simply press the

largegrey

button on the pendant for a half (1/2) of a second. You will then be able to speak and listen

directly through the pendant.

'Find Your Loved One' Feature

In the event a loved one wants to locate you, they can do so by texting the word 'US' (without quotes

and not case sensitive) to your 'protected phone number.' The person requesting your iHelp+™ location

will initially receive a confirmation text response, and after a brief period, will then receive a text

message with a link. They will be able to click on the link, and their phone will display your location

along with an address, if available. Your loved ones must have a smart phone equipped with texting and

Internet service to utilize this service.

(Image of someone texting US and then image of the display

location)

Fall Detection

Automated fall detection will measure your sway, orientation, and impact with a surface. If the unit

detects that you have fallen, it will automatically call the monitoring center to report the fall. If you are

unable to speak, the operator will send help. If you would like to cancel the fall detection call, you have

a twenty (20) second grace period in which you can cancel the call. Simply press the greybutton on the

front of your pendant to cancel. If you have fallen, but you are okay, or you miss the grace period to

cancel, simply let the operator know that you are okay.