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Avaya 9608/9608G/9611G IP

Deskphones H.323 Quick

Reference

Menu options

The following image shows the menu options that are

available to you to view the current settings and configure

the required parameters on the Avaya 9608 and 9611 IP

deskphones.

Home

Page

Options

Call

Settings

Application

Browser

Settings

Brightness

Screen &

Network

Sound

Information

Options

Contrast

Advanced

VPN

Options

Settings

Personalized

Ringing

Logout

Automatic

Language

Gain

Control

About

Button

Avaya IP

Headset

Clicks

Deskphone

Equalization

Error

Tones

Backup/

Restore

Phone

Acoustic

Screen

Protection

Width

Note:

Some of the options may not be displayed on your

deskphone if your administrator has not configured the

option for your extension.

Answering and making a call

Answering a call

Answer an incoming call in one of the following ways:

• If you are not on another call, lift the handset, or

press Speaker, OK, or Answer to answer the call

using the speakerphone, or press Headset to

answer using the headset, or you can press the

corresponding line key (LED) to answer the call.

Release 6.8.3

• If you are on a call, and the phone displays the

Issue 1

incoming call, from the Phone screen scroll to the

November 2019

line with the incoming call and press Ans Hold or

2019, Avaya Inc.

press the corresponding line key (LED) to

automatically put the first call on hold when you

answer the new call. Also, you can press Ans Drop

to automatically drop the first call when you answer

the new call.

• To quickly move to the top of your call appearance

list to answer an incoming call on your primary line,

from the Phone screen press the Phone button.

You can then press the line for the incoming call or

scroll to it.

• To automatically display the Phone screen when

Guest

you receive an incoming call, set the Phone

Go to Phone

Screen On

Screen on Ringing option to Yes.

Calling

Go To Phone

Making a call

Screen On

Ringing

History

Go To Phone

1. Lift the handset, or press Speaker or Headset (if

Screen On

Answer

Log

applicable) or a line button for an available line.

Bridged

Calls

Display

2. Dial the number you want to call.

Call Timer

Personalized

Button

If you are on a mute call, you can select an available

Labels

Redial

call line appearance by using Up or Down arrows.

Restore

Default

Labels

Visual

Alerting

Making a call using edit dialing

Audio

Path

Ensure that the Edit Dialing feature is enabled on your

phone.

Pair Contacts

To Calls

1. On the Phone screen, enter the number you want to

Edit Dialing

call.

Headset

Signaling

2. To edit the number, press Bksp to erase one

character at a time.

3. To remove the entire number, press Clear

4. Press Call.

Putting a call on hold

1. Press Phone to view the main Phone screen, if

necessary.

2. Select the active line you want to put on hold.

3. Press Hold.

Note:

The phone might display a hold timer when you

put a call on hold.

4. Press Resume, OK button, or the line button of the

held call to retrieve the call.

Transferring a call

1. From the Phone screen, if the call to be transferred is

already not highlighted, press and select the call

appearance on which the call appears.

2. Press Transfer.

3. Dial the number if you know the number or call the

person from the contacts list or from the history list.

4. If your administrator configured unattended transfers

for your deskphone, you can hang up without

announcing the call.

Using the conference feature

Adding a person to an active call

You can add participants to an active call to set up a

conference call.

Start a call.

To make a call to a participant, do one of the following:

• Dial the phone extension by using the dial pad.

• Call the person from the Contacts list or the

Recents list.

Adding a person on hold to a

conference call

1. During an active call, press Hold.

2. Do one of the following:

• To make a new call, press New Call and dial the

extension of the second person.

• To make a new call, press new line key.

• To answer an incoming call, press Answer.

Note:

To toggle between the calls, press Swap.

• To answer an incoming call, press Answer .

Dropping a person from a conference

call

1. From the Phone screen, select your active conference

call.

2. Press Details.

Ensure that your administrator has configured the

Details softkey.