Dell D2201 Gebruikershandleiding - Pagina 42

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Facial Recognition (FastAccess) problems

Installation

Common Symptoms

FastAccess software will not install

Daily Use

Common Symptoms

Face Recognition is not possible and you

must login manually

Face Recognition is not possible and you

must login manually

The wrong webcam is connected to

FastAccess

Face Recognition is unavailable

Video applications such as Skype, IM and

others can find the webcam.

Touch Screen problems

Common Symptoms

Touch screen does not respond to

touches

The cursor does not accurately follow

your finger when you touch the screen

The cursor moves erratically

Troubleshooting with Touch Screen Tools

3. Click the Finish button to save your changes

AOL Instant Messenger

1. In the AOL Instant Messenger main window, select Edit

select Dell Web Camera Filter from the select webcam drop-down menu.

2. Click the Finish button to save your changes

NOTE:

Depending on the type of instant messaging software you are using, the procedure to enable Dell TouchCam

will be different. Please consult the help for the instant messaging software you are using and see the section on

selecting webcam or something similar.

What You See

The FastAccess installer displays a dialog box

with the message "This version cannot install

on this computer -3"

The FastAccess installer displays a dialog box

with the message "This version cannot install

on this computer -2"

The FastAccess installer displays a dialog box

with the message "FastAccess cannot be

installed on Systems earlier than Windows

Vista x86"

What You See

Color Bars are displayed in the FastAccess

Video window along with the text "Unable to

process Biometric Data, please check camera"

Color Bars are displayed in the FastAccess

Video window along with the text "License key

is invalid"

You have a laptop with a built-in webcam and

FastAccess is not using the desired webcam.

FastAccess is missing from the Windows Vista

You are unable to get active video to another

application.

Make sure the USB cable is connected from the monitor to the computer.

Make sure the touch screen is connected to a USB port that provides enough power for it (some peripherals, such as keyboards,

include USB ports that do not provide sufficient power for some devices). Try connecting the touch screen to a different USB port

on the computer.

Before changing any settings or drivers, try restarting the computer.

This can occur if the touch screen needs calibrating. To fix the problem, see

Make sure there is nothing blocking the optics of the touch screen. There are two sensors in the top corners of the screen that

need unobstructed views across the surface of the glass to the bottom and side edges.

Clean the glass and edges of the screen. See

If the above remedies do not work, run the diagnostic test that is explained below.

Ensure that the monitor USB cable is plugged into your computer and that the Dell

Monitor Webcam has been installed in the Windows Vista operating system.

This version of FastAccess will not install on a computer joined to a Microsoft Domain.

Please install on a non-Domain computer.

This version of FastAccess will only install on Windows Vista x86, x64 or Windows 7

and Windows 2000 are not supported.

Ensure that the monitor USB cable is plugged into your computer and that the Dell

Monitor Webcam has been installed in the Windows Vista or Windows 7 operating

system.

webcam.

If you previously manually selected a webcam in the "Camera Selection" screen of the

FastAccess Configuration Console, ensure this webcam is installed and available. If

not, select another webcam from the list. Selecting "First Available" will permit

FastAccess to connect to any available webcam.

Make sure the Dell Monitor's USB cable is plugged into the computer and that the

Monitor Webcam is properly installed on this computer. FastAccess is disabled if the

Dell Monitor Webcam is not connected to the computer.

Open the "Configuration Console" and select the "Advance" button. Click the "Camera

Selection" link. Select the desired webcam. Either reboot your computer or disable an

then re-enable FastAccess.

FastAccess has been disabled. Open the "Configuration Console" and select a securit

mode to enable FastAccess.

If FastAccess is enabled, open the video application's camera selection screen. Choos

"faCap".

If FastAccess is disabled, open the video application's camera selection screen. Choos

"Monitor Webcam" or another available webcam.

Possible Solutions

Maintenance

for instructions.

Settings

Enhanced IM

Video

Possible Solutions

Calibrating the Touch

Screen.

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