4. Re-start your computer to reset the RD1000 unit. If using the RD1000 External device, re-plug
in the power cable for the unit and then re-start your computer.
NOTE: When the emergency eject is used the computer's operating system will lose recognition of
the RD1000 media. Therefore, one of the following options can be preformed to restore
recognition.
1. Re-start the computer (recommended).
2. Follow steps 1-4 in "The Unit does Not Appear in the Device Manager (Windows)" section if
re-starting the computer is not desired.
The Unit Does Not Appear in the Device Manager (Windows)
If the unit does not appear in the Windows Device Manager and the power indicator is green, follow
these steps to rescan the hardware:
1. Bring up the Device Manager:
1. Right-click on My Computer
2. Select Manage
3. Select Device Manager
2. Right-click on the top folder (this should be your computer's name).
3. Select Scan for Hardware Changes.
4. You should see your RD1000 device listed under Disk drives. If the device does not appear,
re-start the computer.
Unit Performance Seems Slow
RD1000 Internal Drive
Some system SATA ports do not by default operate in DMA mode for the RD1000 Internal device. This
results in slower performance and weaker data protection. Reinstall the unit software for Windows to
set the SATA ports to the correct mode. Refer to
RD1000 External Drive
The RD1000 External device may appear slow based on the type of USB port the device is attached
to.
a) If your RD1000 drive supports USB 3.0 make sure your unit is connected to a USB 3.0 port instead
of a USB 2.0 port. For best performance, connect directly to a USB 3.0 root hub on the PC and not an
external hub.
NOTE: If your host system does not support USB 3.0, then a host adapter card supporting USB
3.0 may be required for your PC.
"Installing Unit Software for
Windows" section.
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