Burgtec STRATA 360 Gebruikershandleiding - Pagina 6
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Troubleshooting for service agent
Note: Refer to Error Code list for specific description before following the steps below
Symptom
The desk does not run at
all. No movement is
observed
Not all legs operate when
you run the desk
downwards
The desk is in the lower
position and will not run
upwards. You cannot see
whether all legs are
moving.
Calibrating the controller
In case the controller displays the incorrect height, calibrate the controller using the below steps:
1.
Drive the desk to the lowest possible position.
2.
Measure the accurate distance between the floor and the desk-top in centimetres.
3.
Hold the 'Bell' &
4.
Tilt the DPG upwards or downwards to increase or decrease the displayed height.
Strata 360
Troubleshooting Manual
Possble Reason(s)
• Malfunctioning desk panel or
control box.
• Poor Connection
• Mains Cable fallen out
• No voltage on mains cable
• The leg(s) that do not run are
malfunctioning or the cable
connection for the leg(s) is not
OK
• The desk is overloaded
• One or more of the legs has
malfunctioned or the cable
connection between leg(s) and
control box is not OK
buttons for 5 seconds, when the display begins to blink it is ready to be reset.
What to do
• Check all connections.
• Check that there is voltage in the mains
plug.
• Connect a desk panel that you know is OK.
• If it can run, the desk panel is
malfunctioning. If this does not help, the
control box is malfunctioning
• Change leg/cable starting with the cable
• Remove some of the load on the desk
• Remove all motor cables from the control box.
• Mount one leg at a time in channel
1, perform initialisation and test a small run
upwards.
• If a leg will not run upwards after initialisation it is
malfunctioning
• Try exchanging the motor cable before
exchanging the leg