Cisco 8832 Snelstarthandleiding - Pagina 12

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Page a Group of Phones (Multicast Paging)

• Away—You have stepped away from the phone for a short time.

• Do not disturb—You don't want to take a call.

• Offline—You are not available to take calls. Typically, you use this presence when you leave the phone

Page a Group of Phones (Multicast Paging)

Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can

automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a

unique number associated with it. Your administrator gives you the configured paging group numbers. When

your phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the

phone that called you. You do not have to accept the page.

Procedure

Dial the number of the paging group.

Your administrator configures your phone as a call center phone.

Your administrator can enable your phone with Automatic Call Distribution (ACD) features. This phone acts

as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a

supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call

details.

Your phone can have ACD status as:

• Sign in

• Sign out

• Available

• Unavailable

• Wrap-up

The initial ACD status is controlled by your administrator in two ways:

• The last local status can be restored as the ACD initial status when the phone boots up, status is changed

• The ACD initial status can be obtained from the server.

Calls

for long periods of time.

to "Registered" from "Unregistered" or "Registration failed", or registration destination ip address is

changed due to failover, fallback or DNS response is changed.

Calls