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• If you switched devices, verify that you have updated the device PIN on the

email setup web site. To find your device PIN, in the device options, click

Status. Log in to the email setup web site. Click Change Device. Type the

new BlackBerry device information. Click Save.

• If you use email message filters, verify that the options for email message

filters are set correctly.

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you cannot make calls and fixed dialing is turned on, verify that the phone

number for your contact appears in your fixed dialing list or turn off fixed

dialing.

• If you have traveled to another country and you have not changed your smart-

dialing options, dial the full phone number, including the country code and

area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are

turned off.

• If your SIM card supports more than one phone number, but you have only

one phone number, verify that the phone number is set as the primary number.