Dojo P2PE Gebruiksaanwijzing - Pagina 12

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1. Poi Device Troubleshooting

5. POI Device Transit

5.1 Instructions for securing POI devices intended for, a

There could be a few reasons why a device needs to be returned to us:

Technical issues

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Device upgrade

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Account closure

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If you need to return the device, please follow the steps below:

Contact Dojo Customer Support

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A member of the team will walk you through the device deactivation process

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Once the device is deactivated and wiped clean, it should be packaged with all the accessories in a taped

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cardboard box

A returns label will be emailed to you and should be attached to the package

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We'll send an email to confirm the courier details, including when they're due to collect the package (make sure

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you verify the device collection)

Once we've received it, we'll update your account device information. You should also make an inventory note for

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your own records to confirm the deactivation, shipping information and return of the device

Your device must be collected by an authorised courier that you arrange through Dojo. They'll need a signature and

provide confirmation of collection.

Dojo authorised couriers are listed below::

Yodel

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DPD

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Physically secure POI devices in your possession, including devices:

Awaiting deployment

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Undergoing repair or otherwise not in use

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Waiting transport between sites/locations

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Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment

services.Our company number is 06730690 and our registered office address is The Brunel Building, 2 Canalside Walk, London W2 1DG.