Dojo P2PE Gebruiksaanwijzing - Pagina 13

Blader online of download pdf Gebruiksaanwijzing voor {categorie_naam} Dojo P2PE. Dojo P2PE 16 pagina's.

1. Poi Device Troubleshooting

5.2 I nstructions for ensuring POI devices are shipped to, trusted sites/locations only

Dojo will only ship devices to an address that a business is either registered to and/or trading at. We'll email your

activation code to the named contact at the business for each device and location.

Once we've shipped your device to your specified location, you'll need to let us know if you need to move it to a different

location so that we can update your account. When shipping the device, make sure you do this under the supervision of

authorised staff. Checks should then be completed at the new location to make sure the device hasn't been tampered

with or substituted. You should also keep a note of this for your own records.

6. POI Device Tamper & Modification Guidance

6.1 Instructions for physically inspecting POI devices and preventing skimming, including instructions and contact

details for reporting any suspicious activity

Additional guidance for inspecting POI devices can be found in the document entitled S kimming Prevention: Best

Practices for Merchants, available at w ww.pcisecuritystandards.org .

You or an assigned staff member will need to perform regular inspections of the device to make sure that it has not been

tampered with.

You'll need to check for the following:

● All device connections are secure (cabling, any peripherals etc.)

● The manufacturer seal has not been breached

● No error messages are present on the screen to indicate a security issue

● Any physical alterations to the device, such as holes in the device or other material changes that could hide

damage or tampering

● No foreign objects have been attached to the device

If these checks can't be carried out physically, you should use other resources to do so. For example, using video

surveillance to prevent any unauthorised activity.

If you spot any evidence of tampering or suspicious activity, you must stop using the device immediately, remove it from

service and call Dojo on 0800 044 3550 for return authorisation.

Training guidance that can be distributed to your staff is provided in Appendix A of the Data Security Policy.

You can find more information about preventing skimming (the unauthorised capture and transfer of payment data) by

going to w ww.pcisecuritystandards.org and selecting 'Document Library' and searching for ' S kimming Prevention:

Overview of Best Practices for Merchants' a nd/or Skimming Prevention: Best Practices for Merchants

Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment

services.Our company number is 06730690 and our registered office address is The Brunel Building, 2 Canalside Walk, London W2 1DG.