Canon imageFORMULA ScanFront 400 Instrukcja serwisowa - Strona 13

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VI.

End-User Service Offerings

A. Limited Warranty Support

The Canon imageFORMULA ScanFront Limited Warranty is effective for a

period of one (1) year following the delivery of the scanner to the original

purchaser. Exchange Service is included.

There is no warranty on any consumables, such as rollers.

For detailed warranty information, refer to the Limited Warranty card located

in the Appendix.

VII. Product Technical Support Offerings

Note: Please refer to the Technical Support Center on the

site

for the most current policies and procedures.

The first technical support call from the end-user is handled by CITS (Canon

Information Technology Services). The CITS help desk, at 1-800-423-2366, is

available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard

Time), except for holidays. The CITS help desk provides the following

support:

• Answers product related questions.

• Assists the end-user with pre- and post-sales inquiries.

• Redirects end-user calls to the Authorized Servicer of record. If there is no

Authorized Servicer of record, the CITS help desk will:

- Attempt to resolve hardware, software, and operational problems.

- Assist the customer with installation and setup.

• If telephone-based troubleshooting fails to resolve a problem, CITS either

provides the end-user with the contact information of the nearest

third-party service provider, or processes an Exchange Service.

Note:

• The CITS help desk times may change without notice.

• The CITS help desk only diagnoses problems with your machine.

imageFORMULA ScanFront 400 Service Guide

e-Support Center Web

November 2016

Page 9