Troubleshooting
The Brother machine cannot print over the network.
The Brother machine is not found on the network even after successful installation. (continued)
Question
Are you connecting the
Brother machine to the
network using wireless
capabilities?
I have checked and tried all
of above, however the
Brother machine does not
print. Is there anything else I
can do?
I'm using security software.
Question
Did you choose to accept
the security alert dialog
during the printer driver
installation, applications'
start-up process or when
using the printing features?
I want to know the
necessary port number for
the security software
settings.
Interface Solution
wireless
Print the WLAN report for confirm the state of the wireless connection.
(For how to print, see Printing the WLAN report (For HL-2270DW)
on page 29.)
If there is an error code on the printed WLAN report, see Troubleshooting
in the Quick Setup Guide.
See The Brother machine is not found on the network during the printer
driver installation. on page 37.
wired/
Uninstall the printer driver and reinstall it.
wireless
Interface Solution
wired/
If you did not choose to accept the security alert dialog, the firewall function
wireless
of your security software may be rejecting access. Some security software
might block access without showing a security alert dialog. To allow access,
see the instructions of your security software or ask the manufacturer.
Note
Allow access when the alert message to block the following programs of
the security software appears during the installation.
BrnIPMon
Brother Status Monitor (Network)
Generic Host Process f...
Setup.exe
Spooler SubSysytem App
wired/
The following port numbers are used for Brother network features:
wireless
Network printing i Port number 137 / Protocol UDP
BRAdmin Light i Port number 161 / Protocol UDP
For details on how to open the port, see the instructions of the security
software or ask the manufacturer.
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