Dimplex 6910470100 Instrukcja serwisowa - Strona 16

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Troubleshooting

For more troubleshooting, consult the XLF-XD Service Manual which can be found at

www.dimplex.com/customer_support/technical_and_troubleshooting

Problem

Fireplace does not turn on with

the manual touch controls

Fireplace does not turn on with

the remote control

Heater does not turn on

Circuit breaker trips or fuse

blows when unit is turned on

Error Code is displayed

Display

Cause

N/A

No incoming power

Batteries in the remote control are

dead or installed incorrectly

N/A

Remote control is defective

IR receiver is defective

Heater is disabled

---

Heater has been permanently

H—

disabled

N/A

Improper circuit current rating

Temperature cut-out is activated

Err 1

L1 voltage is too high

Err 2

L1 voltage is too low

Err 3

L1 current is too high

Err 4

Fan is slow

Err 7

Element error

Err 8

Element not detected

Err 9

Err 10 Fan not detected

Err 11 Fan error

Ambient temperature is

Err12

above 45° C (113° F)

Ambient temperature is

Err13

below 45° C (113° F)

Thermistor error

Err14

NTC has shorted

Err15

NTC not detected

Err16

Media bed LEDs defective

Err17

Solution

Ensure unit is wired correctly

Check main disconnect panel

Ensure wall switch is on (if applicable)

Replace remote control battery

Ensure battery is installed with +

facing up.

Replace the remote control

Replace hidden touch controls

Press and hold

and

same time on the hidden touch

controls for 3 seconds to disable

or enable the heat function.

If installation with heat is desired,

jumper on main board if available

or purchase new main board.

Install unit on a dedicated

minimum 15 amp circuit.

Reset breaker and wait 5 minutes

before turning unit back on it. If

error persists, see Service Manual.

If error persists, consult an electrician.

Clean fan.

Defective heater assembly.

Element wire(s) is/are disconnected.

Defective heater assembly.

Fan wire is disconnected.

Defective heater assembly.

Defective relay board.

Defective heater assembly.

No action required.

NTC is unplugged.

NTC is defective.

Main Control Board is defective.

NTC is unplugged.

NTC is defective.

NTC is unplugged.

NTC is defective.

Defective Media Bed LEDs.

Defective Main Control Board

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