Hiboy ECOM 14 Manual do utilizador - Página 14

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14. Question & Answer

1. Is there any necessary information need to be included before contacting with Hiboy Support Team?

A: Yes, if you need any support from Hiboy, please contact us at [email protected], and please always include your order number, correct model No., descriptions of the

problem, pictures, and videos that can show details about the issue in the email, thanks.

2. My scooter can't be turned on, what can I do?

A: First please make sure you are not turning on the scooter during charging, because for safety consideration, we have set the scooter can't be turned on during charging. Second

please make sure the scooter has been charged for a while to have enough battery to support it can be turned on, otherwise please contact us at [email protected] for further

support.

3. I can't charge my scooter, what's the problem?

A: Please note if the scooter is charging, then the led on the charger will show red color, if the scooter is fully charged, then the led on the charger will show green color.

So please help to verify if the charger is defective ﬁrst: Plug the charger into the socket but not connecting to scooter, if the charger led is NOT on or it is NOT green color, then it

means the charger is defective.

If the charger is not defective, please contact us at [email protected] for further support.

4. What if the E-Scooter arrived missing accessory or broken part?

A: Please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon and send correct accessory or part replacement.

5. How to attach the seat?

A: Please refer to the assembly steps in this manual, and you can also search for "how to assemble Hiboy seat" on Google, and then you can ﬁnd some Youtube tutorial videos.

6. Is that possible to replace some components for example the rear fender?

A: Yes, please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon.

7. My scooter is stolen, can you help me?

A: I'm sorry we can't track on the location or serial number of the scooter, please call the local policeman and ask them for help.

8. I have written several emails to [email protected], but no responses received, why?

A: Our Hiboy Support Team will reply to you within 1 working day, if you didn't receive any reply from us, please also kindly check your spam box, and add [email protected]

on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the scooter for example Amazon chat box, leave

message on hiboy.com website, eBay chat box...etc.

9. Why the speed can't reach 22/23 mph?

A: Within 220 lbs weight and ride on ﬂat road can reach 22/23 mph speed easily.The Max speed is affected by many factors.The battery status, rider weight and road situation will

also inﬂuence the max speed.

10. Why the max distance is lower than advertised max distance?

A: Please note the max distance is measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface with a load of

165 pounds (75 kg). The real battery life vary with different factors of the load , humidity , wind speed and operation habits...etc.

11. Can I ride the scooter in the rainy days?

A: Kindly note the scooter waterproof level is IPX4, we don't suggest you to ride it in the rainy days.

12. Is there any caution for storing the scooter if I need to go out for a long time vacation?

A: Please make sure the scooter is stored in a dry & cool place, do not put it outdoors for long time, and if the scooter is expected to be left idle for more than 30 days, please fully

charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.