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1.3 Transferring Calls

To transfer a call to another extension:
1.
To get a dial tone, press R and put your current caller on hold.
2.
Dial the other extension number; you can either hang up when it rings or wait until the other extension answers.
If the call is not answered or the extension is busy, press R to return to the held call. If the caller wishes to wait until
the busy extension is free, the call can be queued to that extension as follows:
·
To place the caller on hold, press R. To obtain a dial tone, press R again.
·
To queue the held caller against extension 201, dial *33*201#.

1.4 Call Waiting

Call Waiting alerts you if another call arrives while you are already making a call, by making a beep at a six second
interval.
If you hear the Call Waiting signal, press R to put the present caller on hold and to connect you to the new call. To return
to the original caller, press R again.
To turn call waiting on, dial *15. To turn it off, dial *16.

1.5 Call Forwarding

Your calls can be forwarded to another extension or an external number when:
You are away from your desk (on no answer).
·
or
Your extension is busy (on all Call Appearance keys).
·
or
You are away from the office (e.g. when you are on holiday).
·
The following options are available for call forwarding:
To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).
·
To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. The letter D is displayed. To switch it off, dial
·
*02.
To switch Forward On Busy On, dial *03. To switch it off, dial *04.
·
To switch Forward On No Answer On, dial *05. To switch it off, dial *06.
·
To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional
·
only.
To Cancel All Forwarding, dial *00.
·
Note
Cancelling all forwarding will also cancel any Follow Me you have set.
·
Your system administrator may have configured a forwarding number on your behalf. If so, by pressing the star code
·
from your extension, you can over-ride the configured number. Forwarding on No Answer is not effective if you are
using voicemail.
Analog Phone
IP Office
15-601073 Issue 05a (06 September 2008)
Page 8