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1.3 Transferring Calls

To transfer a call to another extension:

To get a dial tone, press R and put your current caller on hold.

Dial the other extension number; you can either hang up when it rings or wait until the other extension answers.

If the call is not answered or the extension is busy, press R to return to the held call. If the caller wishes to wait until

the busy extension is free, the call can be queued to that extension as follows:

To place the caller on hold, press R. To obtain a dial tone, press R again.

To queue the held caller against extension 201, dial *33*201#.

1.4 Call Waiting

Call Waiting alerts you if another call arrives while you are already making a call, by making a beep at a six second

interval.

If you hear the Call Waiting signal, press R to put the present caller on hold and to connect you to the new call. To return

to the original caller, press R again.

To turn call waiting on, dial *15. To turn it off, dial *16.

1.5 Call Forwarding

Your calls can be forwarded to another extension or an external number when:

You are away from your desk (on no answer).

Your extension is busy (on all Call Appearance keys).

You are away from the office (e.g. when you are on holiday).

The following options are available for call forwarding:

To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).

To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. The letter D is displayed. To switch it off, dial

*02.

To switch Forward On Busy On, dial *03. To switch it off, dial *04.

To switch Forward On No Answer On, dial *05. To switch it off, dial *06.

To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional

only.

To Cancel All Forwarding, dial *00.

Note

Cancelling all forwarding will also cancel any Follow Me you have set.

Your system administrator may have configured a forwarding number on your behalf. If so, by pressing the star code

from your extension, you can over-ride the configured number. Forwarding on No Answer is not effective if you are

using voicemail.

Analog Phone

IP Office

15-601073 Issue 05a (06 September 2008)

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