2Wire HomePortal 1000SW Manual de instalação e suporte - Página 7

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Diagnosing Connection Problems

This section describes some connection problems you may encounter with your

HomePortal home network and provides suggestions for solving those problems. If

the problem you are having is not covered here or in the 2Wire online Help system, or

if the suggestions provided do not solve the problem, contact Technical Support.

The

indicator light is not lit

POWER

If the

indicator light is not lit, the HomePortal is not getting power:

POWER

1. Check to see if the power cable is plugged into the power outlet or power strip.

2. If the power cable is plugged into a power strip, make sure the power strip is turned

on.

3. Make sure the power cord is correctly and securely connected into the

HomePortal.

4. Verify that both ends of the power cord are firmly plugged into the brick.

If the

indicator light is red (signifying a system error), or does not light

NOTE:

POWER

after performing the steps above, contact Technical Support.

The

indicator light is red

BROADBAND LINK

If the

BROADBAND LINK

connection to your broadband service provider:

1. Verify that your broadband modem is connected to the HomePortal

port.

MODEM

2. Verify that you have configured the HomePortal with the correct settings (for

example, username and password) provided by your service provider.

3. Verify that your broadband service is activated by calling your broadband service

provider.

The

indicator light is not lit

LOCAL NETWORK

If your networked computers are powered on and the

is not lit, the HomePortal may not have been connected correctly.

indicator light is red, the HomePortal has not established a

BROADBAND

indicator light

LOCAL NETWORK