AquaScape IONGEN SYSTEM G2 Manual de instruções - Página 7
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Troubleshooting
IMPORTANT: Before installing the IonGen System on an existing water feature, it is recommended to thoroughly
clean the pond of as much algae and debris as possible. This will maximize the ions' effectiveness and speed
to achieve desired results. The more algae and debris present in the water feature, the longer it will take for the
IonGen System to provide noticeable results.
• Power light not illuminated
– No AC Power
Check GFI and incoming power
– Controller failure
Contact dealer or installer
• Ionizing indicator display reads "00"
– IonGen Probe exhausted
Inspect and replace IonGen Probe
Check to make sure all of the IonGen Probe cable connectors are properly installed and the cables have not been
accidentally damaged or cut
• Ionization level not able to be raised to full power
– Insufficient water flow through Flow Chamber
In most cases the IonGen System will still produce a sufficient quantity of ions to kill the algae. If algae levels are not
being controlled, move IonGen Probe to area of greater water flow. Plumbing into the water feature's recirculating
system is the most effective method.
– Scale build-up or debris suffocating IonGen Probe
An excessive build-up of scale on the bars is an indicator that there may not be sufficient water flow. The scale will
decrease the distribution of ions being released into the water, as well as affect the ability to raise and lower the Control
Panel's ionization level. The scale can be easily brushed or scraped off the bars which will improve the IonGen Probe's
performance immediately. If you notice the scale repeatedly building up then you may want to move the IonGen Probe
to a location with higher water flow, such as plumbed directly into the main recirculating system.
– Water chemistry make-up
Water chemistry also plays a role in the ability of the ionization level to be raised or lowered, as well as the effectiveness
of the copper ions in the water.
• Continued scale build-up on IonGen Probe Bars
– Insufficient water flow across IonGen Probe
An excessive build-up of scale on the bars is an indicator that there may not be sufficient water flow. The scale will
decrease the distribution of ions being released into the water, as well as affect the ability to raise and lower the Control
Panel's ionization level. The scale can be easily brushed or scraped off the bars which will improve the IonGen Probe's
performance immediately. If you notice the scale repeatedly building up then you may want to move the IonGen Probe
to a location with higher water flow, such as plumbed directly into the main recirculating system.
• Low copper level
– Copper being used
It is not unusual to have low or even no copper level readings on the test kit, no matter how high the IonGen System
ionization level setting. This is due to the copper being used within the water feature. Use visual indicators, such as the
quantity of algae in the water feature to determine if the ionization is working. Periodic copper testing will ensure that
the levels are below the maximum level of .0.25 ppm.
• High copper level
– Ionizing level set too high
Reduce ionizing indicator to one bar or unplug Control Panel until copper level is below 0.25 ppm. A partial water
change can also be conducted for quicker copper level decrease
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