Cisco SPA-500 Series Manual do utilizador - Página 8

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Cisco SPA-500 Series Manual do utilizador
Note that any call forwards on internal numbers in the queue group are ignored
when a call is presented to it via the group. Call forwards are not ignored if the call
is redirected to the overflow destination.
The Queue Group pilot number can be Call Forwarded via a dedicated Call Forward
Queue Group function button.
IVR Group
An Interactive Voice Response (IVR) system is an application that provides
incoming callers a menu selection to enable automated call handling based on the
caller's requirements. Multiple IVR's may be daisy chained to provide a multi level
menu system. For example; press 1 for Sales, and press 2 for Technical Support
and after pressing 1 another menu is presented; press 1 for lawnmowers and 2 for
tractors.
The head IVR is called using the IVR access extension (default 430-439), which is
normally configured as a trunk destination.
The IVR pilot number can be Call Forwarded via a dedicated Call Forward IVR
function button.
Feature Customisation
The IPC Solutions Business Communications System is extremely customisable. The
features described in this manual cover many of the telephony requirements of a
business telephone system. If however, a business problem cannot be solved with
the current feature list, a customised solution may be the answer.
Please contact IPC Solutions to discuss further.
IPC Solutions IBC CM User Guide
Page 7