Troubleshooting
One or more of the error messages in the table below may
appear during the upgrade process.
If performing the action in the remedy does not resolve the
issue, the following may have happened.
In extremely rare cases, it may not be possible to remedy
errors during the upgrade process, depending on the
Status
When the Version Up
Tool is started (see
page 5)
Verifying the connection
between the computer
and PMW-EX1/EX3
(see page 5)
Message
There is an error in the upgrade tool.
Please obtain the correct upgrade tool.
Push the [OK] button to exit the upgrade
tool.
The device driver is not installed.
When using a Windows XP computer:
If the [Hardware Installation] dialog box
appears, push [Continue Anyway].
When using a Windows Vista/
Windows 7 computer: If the [Windows
Security] dialog box appears, push
[Install this driver software anyway].
Installing the driver software takes
several minutes.
Please run the upgrade tool as a
member of the Administrators group.
Push the [OK] button to exit the upgrade
a)
tool.
The PC is connected to two or more
target devices.
Please connect only one device.
When the connection is confirmed, the
upgrade will proceed to the next step
automatically.
Press [Exit] to cancel the upgrade.
An error occurred while confirming the
connection.
Please switch off the connected device,
and repeat the upgrade from the
beginning.
Push the [OK] button to exit the upgrade
tool.
An unexpected error occurred.
Please switch off the connected device,
and repeat the upgrade from the
beginning.
Push the [OK] button to exit the upgrade
tool.
combination of the computer and PMW-EX1/EX3 used
for the upgrade. If this happens, use a different computer,
and start the upgrade over from the beginning.
If the above error persists, it is possible that the PMW-EX1
or PMW-EX3 has malfunctioned. Contact your dealer or a
Sony service representative.
Location of Message
Message box
Status/message display
area
Message box
Status/message display
area
Message box
Message box
Remedy
Reinstall a complete Version
Up Tool file (see page 4).
Install the device driver,
following the instructions on
the screen.
Right click on the Version Up
Tool, and select [Run as
Administrator].
Make sure that only one
PMW-EX1/EX3 is
connected, and repeat the
procedure from the
beginning.
Turn off the power of the
PMW-EX1/EX3, and re-
connect it to the computer
(see page 1).
Turn off the power of the
PMW-EX1/EX3, and repeat
the procedure from the
beginning.
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