DogWatch BIGLEASH Manual - Página 19

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Warranty Procedures and Guidelines

DogWatch Inc. provides a 2 year limited warranty on both parts and labor

from the date of purchase.

DogWatch Inc. provides a 1 year warranty on parts and labor for batteries

from the date of purchase.

Accessories such as chargers and splitter cables carry a one year warranty.

Warranty does not cover repairs or replacement due to misuse by the owner

or dog, improper maintenance or lost units.

Water damage on transmitters that are "water resistant" is not covered under

warranty and subject to repair charges.

The warranty is void if the unit has been altered or an unauthorized person has

attempted repair work.

Warranty is non-transferrable.

Completed warranty information must be on file within 30 days of purchase

or all repairs will be subject to applicable labor fees.

If warranty information is not on file a proof of purchase is required.

Procedure for Repair Work

All warranty work must be completed at DogWatch Inc.

Return shipping to DogWatch Inc. is the owners' responsibility.

If the repair is covered under warranty, the cost for shipping the product

back to the customer (ground service) is covered by DogWatch Inc.

Expedited shipping service is at the owner's expense.

If the repair is not covered under warranty, all shipping costs are the

responsibility of the owner.

Credit card information is required prior to service work beginning.

When returning a unit for repair include a description explaining the problem

and include your name, address, daytime phone number and email address.

Service request forms are available at www.dogwatch.com.

BATTERY REPLACEMENT

For battery replacement, please mail your BigLeash product to:

DogWatch Inc., 10 Michigan Drive, Natick, MA 01760

Using a power supply other than the one provided can damage your battery.