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Communicator Troubleshooting

Table 5: Yellow Trouble Status LED (Continued)

# of

Flashes

Ethernet Trouble

Receiver Not Available Trouble

NOTE: Only the highest priority trouble (2 flashes is the highest priority trouble) is indicated.

When this trouble is restored, the next highest trouble will indicate, if present. This will

continue until all troubles have been cleared (yellow LED is not flashing).

Red Network Connection Status LED

BLINKING: Indicates communications in progress.

• Once quickly for outgoing Ethernet transmission.

• Twice quickly to indicate incoming Ethernet ACK/NACK.

OFF: This is the normal state of the red network connection status LED. There are no network

connection issues present.

ON: There is a problem with the Ethernet network connection. LED will be ON if any of the fol-

lowing occur:

• Ethernet cable is not connected,

• DHCP configuration times out.

Network Activity LED (Red)

• Ethernet Activity: Red LED will blink quickly once for transmit, or twice for receive.

Table 6: Trouble indications

Trouble

Indicator

indication

Digit

No Indication

N/A

Yellow LED –

2 Flashes

Yellow LED –

6 Flashes

Yellow LED –

7 Flashes

Yellow LED –

8 Flashes

Yellow LED -

9 Flashes

Yellow LED –

12 Flashes

Trouble

OMMUNICATOR

Possible

Causes

No Power

Panel

Supervision

Trouble

Ethernet

Trouble

Receiver Not

Available

Receiver

Supervision

Trouble

FTC Trouble

Module

Configuration

Trouble

Internet Alarm Communicator Installation Guide

# of

Flashes

Module Configuration Trouble

ROUBLESHOOTING

Trouble Possible Solution

• Check the power connections between the panel and the communicator.

• Confirm PC-LINK cable is properly installed between communicator and

panel.

• Check section [382] toggle option[5] is ON (Alternate Communicator

Enabled).

• Ensure the PC-LINK cable between the panel and communicator is con-

nected properly (not reversed) and is securely in place.

• Check with your ISP to confirm Internet service is active in your area.

• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the

communicator and the hub/router/switch.

• Check the link light on the hub/router/switch is ON. If link light is OFF,

start the hub/router/switch.

• If DHCP is used, ensure that the unit has an assigned IP address from the

server. In Section [851] [992] verify a valid IP address is programmed. If

not, contact the network administrator.

• If problem persists, replace the Ethernet cable and RJ45 connector.

• Ensure that the Ethernet path has Internet connectivity.

• If using a static IP address, confirm that the gateway and subnet mask are

entered correctly.

• If the network has a firewall, ensure the network has the programmed

outgoing ports open (default UDP port 3060 and port 3065).

• Ensure that all the receivers are programmed for DHCP or have the proper

IP address and port number.

• This trouble is indicated when supervision is enabled and the unit is not

able to successfully communicate with the receiver.

• If this trouble persists, contact your central station.

• The unit has exhausted all communications attempts to all programmed

receivers for events generated by the communicator.

• Restart the system, if trouble persists, contact your dealer.

• This indication appears when section [021] system account code or

sections [101] or [111] receiver account code have not been programmed.

Ensure that a valid account code has been entered in these sections.

Trouble