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IKEA WARRANTY

How long is the IKEA warranty valid?

This warranty is valid for five (5) years from the original date

of purchase of your appliance at IKEA. Proof of purchase is

required. If service work is carried out under warranty, this will not

extend the warranty period for the appliance.

Who will execute the service?

IKEA Service Provider will provide the service through its own

service operations or authorized service partner network.

What does this warranty cover?

The warranty covers faults of the appliance, which have been

caused by faulty construction or material faults from the date of

purchase from IKEA. This warranty applies to domestic use only.

The exceptions are specified under the headline "What is not

covered under this warranty?" Within the warranty period, the

costs to remedy the fault e.g. repairs, parts, labour and travel will

be covered, provided that the appliance is accessible for repair

without special expenditure. Replaced parts or appliance become

the property of IKEA.

What will IKEA do to correct the problem?

IKEA will examine the product and decide, at its sole discretion, if

it is covered under this warranty. If considered covered, IKEA will

then, at its sole discretion, either repair the defective product or if

the product is found to be not repairable in its sole discretion (a)

IKEA will replace it with the same or a comparable product or (b)

refund it as per the prevailing depreciation rules of IKEA.

What is not covered under this warranty?

• Normal wear and tear.

• Deliberate or negligent damage, damage caused by failure

to observe operating instructions, incorrect installation or by

connection to the wrong voltage, fluctuating voltage, improper

electrical circuit, blown fuse, damage caused by chemical or

electrochemical reaction, rust, corrosion or water damage

including but not limited to damage caused by excessive lime

in the water supply, damage caused by abnormal environ-

mental conditions, damage caused by rodents/insects, water,

lightening, pest infestation or other acts of god.

• Consumable parts including batteries and lamps.

• Non-functional and decorative parts which do not affect normal

use of the appliance, including any scratches and possible

colour differences.

• Accidental damage caused by foreign objects or substances

and cleaning or unblocking of filters, drainage systems or soap

drawers.

• Damage to the following parts: ceramic glass, plastic parts

accessories, crockery and cutlery baskets, feed and drainage

pipes, seals, lamps and lamp covers, screens, knobs, casings

and parts of casings. Unless such damages can be proved to

have been caused by production faults.

• Repairs or any alteration not carried out by our appointed

service providers and/or an authorized service contractual

partner or where non-original parts have been used.

• The use of the appliance in a non-domestic environment i.e.

professional use or any alteration, abuse or misuse of the

appliance.

• The Serial number or barcode label of the appliance is tampe-

red with, defaced, missing or altered

• Transportation damages. If a customer transports the product

to his home or another address, IKEA is not liable for any

damage that may occur during transport. However, if IKEA

delivers the product to the customer's delivery address, then

damage to the product that occurs during this delivery will be

covered by IKEA.

In cases the above conditions are observed at the time of visit by

the Authorized Service Center service partner then the Purchaser

shall be liable to bear the repair charges incurred during the pro-

cess and price of other parts/consumables/spares not covered in

Warranty and/or repair charges for the parts covered under war-

ranty if the same is damaged by the Customer or otherwise gets

damaged due to non adherence to User manual or warranty terms.

How country law applies

The IKEA warranty gives you specific legal rights, which cover or

exceed all the local legal demands. However these conditions do not

limit in any way consumer rights described in the local legislation.

The courts at New Delhi have exclusive jurisdiction for settling

the claims or disputes or matters arising out of present Warranty.

Area of validity

This IKEA warranty applies only to products purchased in India.

This Warranty shall be restricted to and valid in India.

An obligation to carry out services in the framework of the warranty

exists only if the appliance complies with:

• The technical specifications of the country in which the warranty

claim is made;

• The Assembly Instructions and User Manual Safety Information.

AFTER SALES for IKEA appliances

Please don't hesitate to contact IKEA to:

• make a service request under this warranty;

• ask for clarification on functions of IKEA appliances

To ensure that we provide you with the best assistance, please

read carefully the Assembly Instructions and/or the User Manual

before contacting us.

How to reach us if you need our service

The IKEA after sales customer service centre will assist you on

the phone with basic trouble shooting for your appliance at the

time of service call request.

In order to provide you a quicker service, please also always

refer to the IKEA article number (8 digit code) placed on the

rating plate of your appliance.

While IKEA will make every effort to carry out repairs/ repla-

cement of parts under this Warranty as soon as possible; it is

expressly made clear that IKEA or its authorised service partner

shall not be liable to do so within specified period of time.

It is entirely left to IKEA's discretion to effect repairs/replacements

of parts at the site of installation or at any service station of its

Authorized Service Center(s).

SAVE THE PROOF OF PURCHASE!

It requires for the warranty to apply. The proof of purchase also

reports the IKEA name and article number (8 digit code) for each

of the appliances you have purchased.

Do you need extra help?

For any additional questions not related to After Sales of your

appliances please contact your nearest IKEA store call centre.

We recommend you read the appliance documentation carefully

before contacting us.

IKEA reserves the right to alter the terms and conditions of the

present Warranty at any time with its sole discretion without any

prior notice.

1800-419-4532

Opening time

10.00 – 22.00