MFC6490CW Vista Network Connection Repair Instructions
Difficulty printing from your PC can occur for various reasons. The most common reason a networked
Brother machine may stop printing, is because the connection between the computer and the Brother
machine is lost. This can occur as a result of wrong settings or configuration of the printer driver. There are
several basic troubleshooting steps you can take to resolve this issue.
For troubleshooting purposes, disable any firewall programs that are running. Once you are able to print,
PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS
1. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is plugged into
a working outlet and any power switches are turned to the ON position.
2. Check the LCD screen for any error messages. An example would be -Paper Jam- or -Ink/Toner
Empty-. If the LCD screen shows an error, troubleshoot to clear the issue indicated.
PART 2: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT
1. Verify that there is no Ethernet cable connected between the Brother machine and the router or
access point.
2. Print the Network Configuration report:
a. Press MENU
b. b) Scroll to PRINT REPORTS and press OK.
c. c) Scroll to NETWORK CONFIG and press OK.
d. d) Press BLACK START. The report will print.
3. On the Network Configuration report, ensure that the Wireless Link Status states: LINK OK, then
continue to PART 3. If the status states LINK DOWN, FAILED TO ASSOCIATE, indicates a connection
error, or you cannot find the Wireless Link Status section, this indicates that the unit is not
connected to the wireless network. Proceed to PART 7 to setup the wireless connection.
PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER
1. Obtain the computer's IP Address:
a. Press the WINDOWS/START button.
b. In the Start Search line type CMD and press ENTER.
c.
On the command prompt line type IPCONFIG and press ENTER
d.
Locate the line labeled IPv4 Address and note the IP address of the PC. If you do not receive
an IP address, this indicates that there is a problem with your computer's network
connection. Try restarting the computer, and completing PART 3 again. If you still do not
receive an IP address contact your router manufacturer or network administrator for
support.
2. PING the Brother machine:
a. Press the WINDOWS/START button.
b. In the Start Search line type CMD and press ENTER.
c.
Type: PING xxx.xxx.xxx.xxx (Where xxx.xxx.xxx.xxx is the Brother machine's IP Address
listed on the network configuration page printed in PART 2.)
d. Press ENTER on your keyboard. The computer will ping, or try to communicate with the
Brother machine. When completed, you will receive the PING STATISTICS.
e. If the number of packets sent DOES NOT equal the number of packets received, then there
is a communication problem between the Brother machine and the Computer. Attempt to
reestablish communication by completing the following steps:
i.
Set boot method to Auto. This is necessary so that the Brother machine can attempt
to obtain a valid IP address from your router or access point.
ii.
Press MENU
iii.
Scroll to NETWORK and press OK.
iv.
Scroll to WLAN and press OK.
enable your firewall again.
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