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TROUBLESHOOTING

This chapter explains what to do when the machine does not connect to the network or when problems occur during

printing.

For problems related to the machine such as running out of paper or paper misfeeds, see the "Operation manual (for

general information and copier)".

Network connection problems

Problem

The machine does

not connect to the

network.

Cause and solution

The LAN cable is disconnected.

→ Make sure that the LAN cable is firmly inserted in the connectors on

the machine and your computer. To connect the cable, see the

"Software setup guide".

Is the machine configured for use on the same network as

the computer?

→ The machine cannot be used if it is not connected to the same

network as the computer, or if it is not configured for use on the

network.

For more information, consult your network administrator.

(Points to check on the Macintosh)

AppleTalk is disabled.

→ In Mac OS X, click [Network] in [System Preferences] and select

Ethernet in "Show". Click the [AppleTalk] tab and make sure that

[Make AppleTalk Active] is selected.

In Mac OS 8.6 to 9.2.2, open [Chooser] from the Apple menu and

make sure that [Active] is selected. Printing is not possible if [Active]

is not selected.

[Ethernet] is not selected for "Connect via" for

AppleTalk? (Mac OS 8.6 to 9.2.2)

→ Open [AppleTalk] from the [Control Panels] and make sure that

[Ethernet] is selected in the "Connect via" menu. Printing is not

possible if [Ethernet] is not selected.

Page

Software setup

guide

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