Cisco SPA 303 Series Руководство по настройке и устранению неполадок - Страница 8

Phone.com Setup and Troubleshooting Guide

Cisco SPA303 IP Phone

or other heavy network activity can adversely

You can test your network

affect your call quality. Limit heavy Internet use

performance at our VoIP Phone

during VoIP calls if you experience this problem.

Service Test page

(www.phone.com/voiptest/)

Why Don't I Get A Dial Tone?

If the line key on your Cisco SPA303 IP Phone is orange, check the

Connecting It to Your Network

section again, and make sure

everything is set up correctly.

If the phone is connected properly but the line key is still orange,

your network may be interfering with the VoIP traffic between your

phone and Phone.com's servers. Check out the

Do I Have To

Change My Network Settings or Hardware

section below for some

tips.

Why Doesn't My Phone Ring?

First, make sure your phone's call forwarding feature (the

cfwd

softkey) or Do Not Disturb feature (the

softkey) are disabled.

dnd

If these features are disabled but you're still having problems

receiving calls, your network may be interfering with the VoIP traffic

between your phone and Phone.com's servers. Take a look at the

Do I Have To Change My Network Settings or Hardware

section

below for more info.

Why Do My Calls Drop After 15 Minutes?

Unlike a few of the issues above, there's only one explanation to

this problem — and it's the network. Head down to the

Do I Have

To Change My Network Settings or Hardware

section for some

guidance.

Do I Have To Change My Network Settings or

Hardware?

Although VoIP devices are designed to work with all types of

routers, you may encounter issues getting VoIP to work properly,

Revised: May 28, 2014

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