Canon imageFORMULA DR-M160II Servis Kılavuzu - Sayfa 20

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Post-Warranty Support

Post warranty support for the imageFORMULA DR-M160II is available for

customers via an eCarePAK extended Service Plan, a Dealer Maintenance

Agreement or a third party service provider.

If a Customer calls CITS for service after the product warranty has expired,

the customer will be instructed to contact the Dealer or Authorized Servicer

registered to their product under the ASCR Program (if the dealer selected

either Dispatch by CITS or the Warranty Marketing Program).

A Canon eCarePAK Extended Service Plan is available to enable the

customer to extend the service coverage on their Canon product beyond

the one (1) year limited warranty.

With the eCarePAK Extended Service Plan, the customer will receive toll-

free telephone support from the CITS Helpdesk, and if needed, Exchange

Service for their Canon product.

eCarePAK coverage options are available for purchase by the customer

for periods of one (1) year, two (2) years, three (3) years and four (4)

years to provide the customer a total of up to five (5) years of coverage for

the machine including the manufactures one-year warranty.

Notes:

 An eCarePAK Extended Service Plan must be purchased during the

product warranty period and goes into effect on the day the original

warranty expires.

 The eCarePAK Extended Service Plan does not include extended

coverage for any consumables, such as paper.

 A Dealer or Authorized Servicer can purchase the eCarePAK from

their Distributor.

A dealer or Authorized Service Provider may create a Maintenance

Agreement to provide post-Warranty service and support to their

customers. Reference the

section of this Service Guide

imageFORMULA DR-M160II Service Guide

Suggested Maintenance Agreement

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June 2014

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