Canon imageFORMULA DR-M160II 서비스 매뉴얼 - 페이지 20
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C.
Post-Warranty Support
Post warranty support for the imageFORMULA DR-M160II is available for
customers via an eCarePAK extended Service Plan, a Dealer Maintenance
Agreement or a third party service provider.
If a Customer calls CITS for service after the product warranty has expired,
the customer will be instructed to contact the Dealer or Authorized Servicer
registered to their product under the ASCR Program (if the dealer selected
either Dispatch by CITS or the Warranty Marketing Program).
1.
eCarePAK
A Canon eCarePAK Extended Service Plan is available to enable the
customer to extend the service coverage on their Canon product beyond
the one (1) year limited warranty.
With the eCarePAK Extended Service Plan, the customer will receive toll-
free telephone support from the CITS Helpdesk, and if needed, Exchange
Service for their Canon product.
eCarePAK coverage options are available for purchase by the customer
for periods of one (1) year, two (2) years, three (3) years and four (4)
years to provide the customer a total of up to five (5) years of coverage for
the machine including the manufactures one-year warranty.
Notes:
An eCarePAK Extended Service Plan must be purchased during the
product warranty period and goes into effect on the day the original
warranty expires.
The eCarePAK Extended Service Plan does not include extended
coverage for any consumables, such as paper.
A Dealer or Authorized Servicer can purchase the eCarePAK from
their Distributor.
2.
Maintenance Agreement
A dealer or Authorized Service Provider may create a Maintenance
Agreement to provide post-Warranty service and support to their
customers. Reference the
section of this Service Guide
imageFORMULA DR-M160II Service Guide
imageFORMULA DR-M160II Service Guide
Suggested Maintenance Agreement
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June 2014
Page 15