Cookshack SmartSmoker 160 Operatör El Kitabı - Sayfa 16
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APPENDIX B
If you have merchandise that you believe is defective and requires repair or replacement:
1. Call Cookshack, Inc. at (580)765-3669. Ask to speak to a Customer Service Representative. Have your
Smoker Oven model number and serial number ready.
2. If you are advised to return the merchandise to the factory for repair or replacement, please observe the
following procedures.
3. You will be issued a return number. A Customer Service Representative will issue you a return number
and/or mail you an instruction form (called a Return Merchandise Authorization) for returning the
merchandise with the return number on it.
4. All return merchandise must have a return number. Do not return merchandise without a return number.
5. Attach the return number to the merchandise.
6. If you were sent a Return Merchandise Authorization, attach it to the merchandise you are returning.
7. If you were issued an RETURN NUMBER by phone and not sent a Return Merchandise Authorization,
attach a note to the merchandise with your name, address and RETURN NUMBER.
8. Print the RETURN NUMBER on the outside of the return packaging.
9. Ship the merchandise back to Cookshack, Inc. 2304 N. Ash St., Ponca City, OK 74601. Shipping must
be prepaid, F.O.B. destination, in the original container or equivalent.
10. You assume the risk of any loss or damage that occurs during transit due to improper packaging of the
returned merchandise.
Repair or replacement of merchandise under warranty.
1. Replacement of or repairing defective merchandise is at Cookshack, Inc.'s option.
2. If repair of merchandise is deemed necessary by Cookshack, Inc. you will be instructed as to the
necessary arrangements in order to affect the repair of the merchandise.
3. If replacement of merchandise is deemed necessary by Cookshack, Inc. you will be invoiced for the
replacement merchandise upon shipment. Credit for merchandise under warranty deemed to be defective
by Cookshack, Inc. will be issued upon return of the defective merchandise.
4. Credit may be denied if the returned merchandise is not found to be defective by Cookshack, Inc.; if it is
not under warranty; if it is not received at Cookshack, Inc. 30 days after your RETURN NUMBER is
issued; if it is damaged due to abuse, misuse, misapplication or accident; if it has been serviced or
modified by any other than an authorized Cookshack, Inc. service agent; is not returned with an
RETURN NUMBER; is not in clean condition; is not complete; is damaged or lost in transit.
5. Replacement merchandise is sent to you via UPS Ground or common carrier. If you request replacement
merchandise be sent by faster service than UPS Ground or common carrier you shall incur the cost of
shipping.
Cookshack Model 150/160 SmartSmoker Oven
www.cookshack.com
RETURN MERCHANDISE POLICY
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