iGuard iGuardStove Kullanıcı ve Çevrimiçi Özellikler Kılavuzu - Sayfa 15
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Managers & Caregiver Permissions (cont.)
The next window is where you choose whether the person is Manager or Primary Caregiver. You
also then choose which Alerts they will get. Remember the Manager get to View and change
Settings but the Primary Caregiver only gets to View the History.
When they accept the email invitation they will then be asked to Register their own login information.
Refund & Return Policy
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a
defective item, please contact us at
and the defect. An RMA# and shipping instructions will be given to you at that point.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a refund or a replacement as a result of the
defect. If you are entitled to a replacement or refund, we will replace the product or refund the
purchase price, using the original method of payment.
Refunds Permitted:
We do accept returns if the item is unopened and in the original packaging within 30 days of your
purchase with proof of purchase. If 30 days or more have passed since your purchase, we cannot
offer you a refund or an exchange.
Shipping
To return the item you purchased, please contact us for an RMA# and the shipping address.
Call for RMA # first. No items shall be returned to us without an RMA# being issued by iGuardFire Ltd.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss
or damage to hardware during shipment. We do not guarantee that we will receive your returned
item. Shipping and handling charges are not refundable. Any amounts refunded will not include the
cost of shipping.
DELIVERY POLICY
Delivery Time
All orders are subject to product availability. An estimated delivery time will be provided to you once
your order is placed. Delivery times are estimates and commence from the date of shipping, rather
than the date of order. Delivery times are to be used as a guide only and are subject to the
acceptance and approval of your order. Unless there are exceptional circumstances, we make every
effort to fulfill your order within [15] business days of the date of your order. Business day means
Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and
the items ordered.
Delivery Instructions
You can provide special delivery instructions on the checkout page of our website.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much
your order will cost, simple add the items you would like to purchase to your cart, and proceed to the
checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping
charges may apply to remote areas and/or multiple devices. You will be advised of all charges on the
checkout page.
Federal Canadian GST/HST tax is charged according to the province or territory to which the item is
shipped. Provincial taxes are not charged. US taxes are not charged.
Damaged Items in Transport
If there is any damage to the packaging on delivery, immediately notify the carrier and then contact
us immediately at
Questions If you have any questions about the delivery and shipment or your order, please contact
us at 844-859-3838
15
or 844-859-3838 with details of the product
or 844-859-3838