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Softkey Templates
Table 40-4 Call States
Call State
Connected
Connected
Conference
Connected Transfer
Digits After First
Off Hook
Off Hook With
Feature
On Hold
On Hook
Remote In Use
Ring In
Ring Out
Cisco recommends that a softkey remain in the same position for each call state.
Note
This provides the user with consistency and ease of use; for example, the More
softkey always appears in the fourth softkey position from the left for each call
state.
Cisco CallManager System Guide
40-22
•
Unselected softkeys—Lists softkeys that are associated with a call state. This
field lists the unselected, optional softkeys when the call state is highlighted.
The softkeys that are listed in this field get added to the chosen softkeys field
by using the right arrows. You can add the Undefined softkey more than once
in the chosen softkey list. Choosing Undefined results in a blank softkey on
the Cisco IP Phone.
Selected softkeys—Lists softkeys that are associated with the chosen call
•
state. This field lists the chosen softkeys when the call state is highlighted.
The maximum number of softkeys in this field cannot exceed 16. See
Figure 40-1
for a sample softkey layout.
Description
Displays when call is connected
Consultation call for conference in connected call state
Consultation call for transfer in connected call state
Off-hook call state after user enters the first digit
Dial tone presented to phone
Off-hook call state for transfer or conference
consultation call
Call on hold
Displays when no call exists for that phone
Another device that shares the same line uses call.
Call received and ringing
Call initiated and the destination ringing
Chapter 40
Cisco IP Phones
OL-7135-01