AMQ Cluvo Посібник - Сторінка 13

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Cluvo Deluxe Handset Troubleshooting Guide

Most issues will be resolved by resetting the base
See reset instructions on the user guide.
Note:
Please make sure there is nothing under the base before setting to its lowest level (2-
Stage with glides - 26.5", 3-Stage with glides - 21.6"; 2-Stage with casters - 27.9", 3-Stage
with casters - 23"). If the cable is obstructed it will not reset properly.
Please ensure that all connections are tight and in tact before further troubleshooting.
Issue
No power/LED on control box is off
E01/E02/ Error Code
(column overload protection,
mechanism abnormal stop)
E07/E08 Error Code
H01 Error Code (Controller Overheat) Disconnect the power for 1 minute and then reconnect the handset.
For questions or support, please contact AMQ Customer Care at
Part Number 1527152001 Rev.A - 07/06/2023
Cluvo User / Troubleshooting Guide | 13
Solution
The control box may be damaged – contact us for replacement.
1.
Reset the base.
2. Check the tightness of the cables/connectors if resetting the base
does not work.
3. If the issue persists, please contact our AMQ Customer Care.
1.
Reset the base.
2. Check the tightness of the cables/connectors if resetting the base
does not work.
3. If the issue persists, please contact our AMQ Customer Care.
or (877) 801-0370.
amqsolutions.com