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Cisco Headset 700 Series Administration on Cisco Unified Communications Manager

b) Click Add New.

c) Enter the User ID and Last name.

d) Choose the User Rank from the drop-down list.

e) Complete the fields in the End User Configuration window. For field descriptions, see the online help.

f) Click Save.

Step 2

To associate the end user with the device, perform the following:

a) In Cisco Unified CM Administration, choose Device > Phone.

b) Select the Cisco IP Phone or device.

c) Under Device Information, select User as the Owner and select the Owner User ID.

d) Click Save and Apply Config for the configuration changes to take effect.

Firmware Management

Most phones and devices connected to the Unified Communications Manager support the Cisco Headset 500

Series and Cisco Headset 700 Series. Install the latest phone firmware release and device package before

connecting your headset to a phone. When the headset first connects, it downloads the required firmware and

begins the upgrade process.

For a given headset model, the following two firmware options are supported:

• Remain on current version—Choose this option if you want the headset to remain on the existing

• Latest—Choose this option to upgrade or downgrade the headset. The system installs and runs the chosen

Firmware Considerations

• Users assigned to the standard headset template will always receive the latest headset firmware and

• Settings shown in the Headset Template Configuration (both Standard and Custom) are always set to the

You can assign headset templates to user profiles in Unified Communications Manager to configure default

headset settings for your users when their Cisco IP Phone resets. Users may override their individual headset

settings from their Cisco IP Phone. Unified Communications Manager supports two types of headset templates:

firmware version (that is, the headset firmware version is not upgraded to the latest system firmware

version).

software, even if that firmware is an older release from what the headset currently has.

For example, if you choose 1-5-1-10 as the latest, that firmware will be installed on the headset regardless

of whether the headset currently has 1-5-1-9 or 1-5-1-11.

settings.

Latest firmware for all headset model series.

Cisco Headset 700 Series Administration Guide

Firmware Management